Service Delivery Policy

Service Delivery Policy

Last updated: April 2026

This policy outlines how HILM Institute delivers its educational services.

Delivery Timelines

  • Online courses: Student portal access or class links are provided within 24–48 hours of successful payment and enrollment confirmation.
  • Live classes: Zoom/Google Meet links are emailed at least 30 minutes before the session. Recordings are usually uploaded within 48 hours.
  • On-campus classes: Held at our Lahore venues (details emailed upon enrollment).
  • Certificates: Digital PDF certificates are issued within 30 days of successful completion. Hard copies available on request (additional printing + delivery charges apply).

Access to Materials Recorded lectures remain available for the duration specified in the course (typically until the end of the program or 6–12 months, depending on the course). Lifetime access is not guaranteed unless explicitly stated.

Technical Requirements & Support Students need a stable internet connection, compatible device (laptop/smartphone), and updated browser/Zoom app. HILM is not responsible for issues caused by the student’s internet, device, or software.

For technical or delivery issues, contact us via WhatsApp (+92 320 8881758) or email admin@hilm.pk. We aim to respond within 24 business hours (Monday–Saturday).

Force Majeure HILM is not liable for delays or non-delivery due to events beyond our control (e.g., internet outages, natural disasters, government restrictions).

Changes We may occasionally adjust schedules and will notify enrolled students promptly.

NTN:
D971166-3


LICENCE
UNDER SECTION 42 OF THЕ COMРANIES ACСT (XIX), 2017

Licence No. 2012
Issued Date: 26th April, 2024

Company Registration Number: 0260288

Investors:

Attique Tariq
Faisal Azhar
Shahzad Avais
Muhammad Abrar
Muhammad Sajid Shafi

Disclaimer: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained by the SECP.”

Hilm Audit Report
Statement of Financial Position