Welcome to HILM Institute (“we,” “us,” or “our”). We are committed to protecting the privacy of visitors and users (“you” or “your”) of our website hilm.edu.pk (the “Website”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or interact with our Website. By using the Website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name, email address, phone number, postal address when you contact us, enroll in courses, donate, or register.

Payment or billing information, where applicable (for paid courses or services).

Any additional information you voluntarily provide in forms, surveys, or communications.

2.2 Automatically Collected Information

Usage data about how you access and use the Website (e.g., IP address, browser type, pages visited, time of visit).

Cookies and similar tracking technologies.

3. How We Use Your Information

We use collected information for the following purposes:

To provide, operate, maintain and improve the Website and our courses and services.

To process enrolments, donations, payments and to communicate with you regarding your account or our services.

To respond to your inquiries, support requests, or feedback.

To send you marketing communications or newsletters (where you have opted-in) and to tailor content to your interests.

For security, fraud detection, and to enforce our terms, policies, and legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and to improve your experience on the Website. You may set your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the Website may not function properly if cookies are disabled.

5. Disclosure of Your Information

We may share your information in the following circumstances:

With trusted third-party service providers who perform services on our behalf (e.g., payment processors, hosting providers) under confidentiality agreements.

To comply with applicable laws, regulations, legal processes, or governmental requests.

To protect our rights, property or safety, and the rights, property or safety of our users or others.

In connection with a merger, acquisition or other business transaction (with notice to you if applicable).

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure or destruction. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only as long as needed to fulfil the purposes outlined in this policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Requesting access to the personal data we hold about you.

Requesting correction of inaccurate information.

Requesting deletion of your personal data.

Withdrawing consent where we process your information based on consent.
If you wish to exercise any of these rights, please contact us at the details below.

9. Links to Other Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date below. Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 admin@hilm.pk
📞 (+92) 320 8881 758
HILM Institute, Phase 3 DHA, Lahore, Pakistan